1. General Policy

At The Gramounce SL, we are committed to providing high-quality educational courses. Since our products are digital and accessible immediately upon purchase, we maintain a no-refund policy except in specific cases outlined below.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

• Duplicate purchase: If you accidentally purchase the same course more than once, we will refund the duplicate charge.
• Technical issues: If you experience significant technical problems that prevent you from accessing the course and we are unable to resolve them within a reasonable timeframe.
• Misrepresentation: If the course description materially differs from the actual content provided.

Refund requests must be submitted within 14 days of purchase, with supporting documentation when applicable.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• You changed your mind or no longer wish to take the course.
• You expected different content that was not explicitly promised in the course description.
• The course has already started.
• You failed to meet the technical requirements (e.g., device compatibility, internet access).

4. Course Access and Technical Support

All purchases grant lifetime access to course materials unless stated otherwise. If you experience technical issues, please contact our support team at kitchen@thegramounce.com , and we will make every effort to resolve them promptly.

5. Warranty Disclaimer

Educational courses provided by The Gramounce SL are sold "as is", without any express or implied warranties. We do not guarantee specific results, outcomes, or career advancements. The effectiveness of our courses depends on individual effort and application.

6. Contact Information

For any questions regarding this policy or to request a refund under the eligible conditions, please contact us at:

The Gramounce SL
kitchen@thegramounce.com

Calle Blasón 5, 28025 Madrid